Thank you for shopping with [Donna Fatale]. We strive to ensure that you are completely
satisfied with your purchase. Please review our return policy carefully to understand how we
handle returns and exchanges.
1. Non-Refundable/Non-Returnable Items
Due to sanitary reasons, the following items are non-refundable and non-returnable:
• Swimwear bottoms
• One-piece swimsuits
2. Exchange Policy for Tops
Tops can only be exchanged for a different size or style. Customers are responsible for paying
the shipping costs to return the item to us and for the shipping costs of the new item. To initiate
an exchange, please contact our customer service team at [donnafatale00@gmail.com] within 14
days of receiving your order.
3. Conditions for Returns and Exchanges
All items must meet the following conditions to be eligible for a return or exchange:
• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging with all tags and labels attached.
• The item must not be damaged.
4. Damaged Items
Items that are returned to us in a damaged condition will not be eligible for a refund or exchange.
This includes, but is not limited to:
• Any items with stains or marks.
• Any items with signs of wear or use.
We reserve the right to determine whether an item is ineligible for return or exchange based on
the condition in which it is returned.
5. How to Return or Exchange an Item
To return or exchange an item, please follow these steps:
1. Contact our customer service team at [donnafatale00@gmail.com] to request a return or
exchange authorization.
2. Once your request is approved, you will receive instructions on how to send your item
back to us.
3. Pack the item securely in its original packaging and include a copy of your receipt or
proof of purchase.
4. Ship the item to the address provided by our customer service team. Customers are
responsible for the shipping costs associated with returning or exchanging an item.
6. Processing Your Return or Exchange
Once we receive your returned item, we will inspect it to ensure it meets the conditions stated
above. If your return is approved, we will process your exchange and send you the new item as
soon as possible. If your return is not approved, we will notify you via email and return the item
to you.
7. Contact Us
If you have any questions about our return policy, please contact us at:
• Email: donnafatale00@gmail.com
Thank you for shopping with Donna Fatale. We appreciate your business and are committed to
providing you with the best customer service.